Frequently Asked Questions

500 m² per color for standard stocked colors. For fully custom colors, the MOQ is 1,000 m² because we need to schedule a dedicated coil run.

If you are sampling or evaluating for a future project, we can ship a smaller A4 sample set (3–5 panels, free of charge) by courier.

Lead time depends on the panel family, core, skins, finish, quantity, sample approval and production schedule. Send your required delivery date and destination so our team can confirm an order-specific production and shipping plan.

Contact our team to request a representative product sample or colour card. Please specify the product family, core, thickness and finish you need to evaluate. Sample format, cost and courier arrangements will be confirmed before dispatch.

We accept orders from 500 m² upwards. If your project is below 500 m², we can usually fill it from a stocking batch at our warehouse — please ask. We have done many "small but important" jobs for architects and shopfitters.

Both are "fire-rated" classifications, but the test methods and performance levels are very different.

• A2 panel: The catalogue lists an inorganic non-combustible core and Class A2 under GB 8624-2012. Confirm the complete panel classification, report scope and project requirements before selection.
• Class B1 (GB 8624-2012): Flame-retardant. The core is a low-smoke, fire-resistant polyethylene. It will not easily ignite, and flame spread is slow. Required for mid-rise commercial projects where A2 is not specified.

For reference, our standard PE-core ACP (without any FR upgrade) is rated as "B2 — normal flammable" and is suitable for interior decoration only.

Share the project location, building use, specification and required test standard. The project designer and relevant approving parties should confirm the required panel and wall-system performance. Our team can provide available product-specific documents for review.

The 2026 catalogue references A2 / B1 fire-performance reports and identifies the A2 metal composite panel under GB 8624-2012. Request the complete report for the exact panel construction and the standard required by your project. A GB classification does not automatically establish an EN classification, ASTM result or approval for a complete wall system.

The 2026 catalogue lists 140+ standard colours and 800+ colours in our library. Wood, stone, leather, fabric, metallic and solid finishes are available for discussion. Request a physical colour card or sample to confirm the finish and current availability; a library colour is not necessarily held in stock.

The catalogue lists PVDF, FEVE, HDPE and PE coating systems for different applications and weather-resistance requirements. Polyester is listed for interior A2 panels and PVDF for exterior A2 panels, with optional nano self-cleaning treatment. Discuss the intended exposure, gloss, finish and written warranty when selecting a coating.

We control color to ΔE ≤ 1.0 under D65 light source for our standard colors — well below the visible threshold for most human observers. For custom color matching, the target ΔE is ≤ 0.8, measured with a Konica Minolta spectrophotometer. A signed color sample is sent for approval before production starts.

Yes. Send us a physical sample (at least 50 × 50 mm), a RAL reference, a Pantone code, or a previous batch reference. Our lab will produce a lab-dip within 5 days for your approval.

For 1220 × 2440 × 4 mm × 0.5 mm panels (the most common size), a 20ft container holds approximately 3,500 m² (~1,200 panels) in nude packing, or ~3,300 m² (~1,120 panels) in wooden-pallet packing. A 40ft HQ container holds about 8,500 m².

Exact loading depends on panel thickness, length, and whether wooden crates are requested.

Two standard options:

• Nude packing (裸装): Panels stacked on a wooden pallet, wrapped in protective film, secured with steel strapping. The most economical option — preferred for full-container shipments to the same destination.
• Wooden-pallet packing (木托精装): Each panel edge protected with cardboard corner, pallet wrapped, additional protection for long-term storage or break-bulk orders. Adds ~3% to cost.

Custom crating for LCL shipments is also available — please ask.

Most common: FOB Shanghai / Ningbo, CIF (named port), CFR, and EXW (our factory in Jiangyin). We have regular shipments to the Americas, Europe, the Middle East, Southeast Asia and Africa — so we usually have competitive freight rates to share.

Yes, but LCL is only economical for orders above 200 m². Below that, air freight sample service is usually faster and not much more expensive. We can also arrange LCL to most major ports through our forwarder partners.

The catalogue illustrates open-joint and flush-joint concepts for film-laminated interior panels. Open-joint profiles create visible gaps; flush-joint construction uses concealed framing for tight joints. View the concept drawings and discuss the substrate, profiles, panel format and fixing design with our team.

The catalogue describes cutting, bending and complex shapes for selected composite products. Fabrication limits depend on the metal skins, core, panel thickness and equipment. Send the proposed geometry or drawings so our technical team can review the appropriate process and minimum forming radius.

Discuss the fixing system, substrate, panel format and project conditions with a qualified installer or project engineer. Installation details should be approved for the application, especially for exterior facades. We can discuss panel fabrication and accessory requirements.

The catalogue lists 10 years for indoor polyester coating and 20 years for outdoor PVDF coating. Confirm the applicable product, exposure conditions, coverage and exclusions in the written warranty for your order. Other coating systems require separate confirmation.

The catalogue references testing by the National Research Center of Testing Techniques for Building Materials and SGS, and includes fire-performance report imagery. Request complete, current documents for the relevant product, including sample identification, test standard, report scope and issuing organization. Certification should be checked against the ordered construction.

For new customers: 30% T/T deposit, 70% balance against copy of B/L. For established accounts (after 3 successful orders), we can discuss 30/70 with longer payment terms, L/C at sight, or O/A terms for qualified buyers.

Document damage on the B/L at the time of receipt (this is critical for the claim to be valid), take photos, and notify us within 7 days. We will either ship replacement panels with your next order or arrange a credit note. For shipments with our nominated forwarder, we also carry transport insurance — we file the claim on your behalf.